Return and replacement
CONDITIONS FOR REPLACEMENT AND RETURN OF GOODS ON ONLINE ORDER THROUGH THE SITE OF VERTORA LTD.
- The customer has the right to refuse to receive the ordered goods from him without giving any reason for his refusal by paying the courier service for delivery and return of the goods.
1.1 The customer is entitled to request replacement of an item appearing in its original order within a period not exceeding 30 days from the date of receipt of the order. In this case it is necessary to return the shipment:
– at: 1000 Sofia, Str. Chavdar Mutafov 12 or
– To make a replacement of an item in its original order in the showroom of VERTORA LTD. Sofia, ul. Chavdar Mutafov 12
- The customer is entitled within 30 days without due compensation or penalty and without giving any reason to return the received items. The verator recovers all amounts received by the user, except for the cost of delivery.
The transport costs for return and exchange are borne by the customer, except in cases where:
-The resulting goods are clearly not in conformity with the order requested;
-the error occurred as a result of our fault;
2.1. The address for returning the goods is: 1000 Sofia, Str. Chavdar Mutafov 12
2.1.1. The request for return of the goods is submitted in writing to the e-mail address specified by VERTORA LTD., within 30 days from the date of receipt of the order. The application must contain: The full name of the client/account holder, telephone number, personal bank account of the client, on which the customer will be reimbursed paid amount for the goods.
2.1.2. The goods must NOT be used, be in good commercial form, with original packaging, with original labels, accompanied by the original documents issued by VERTORA LTD. – Invoice and warranty card (if it has been issued).
2.1.3. When the return of a product is at the expense of VERTORA LTD. This becomes obligatory with the courier company SPEEDY or ECONT, NOT with a randomly selected courier from the client.
- Conditions for substitution of goods purchased in physical stores VERTORA LTD.
Replacement of goods can be done within 30 days from the date of purchase!
3.1. Goods Requirements for substitution:
- The customer must provide a purchase document.
- The goods must be in good commercial form.
- The goods must be with all the labels with which they were purchased.
- The goods must be in the original packaging, which must be without any disturbance.
3.2 Replacement Options:
- Replacement for the same item model (other color, etc.)
- Replacement for another item of the same value or higher (as the customer pays the difference)
- Refund of paid amount in voucher form (GIFT CARD)
- Order Replacement/Return options
4.1. When online payment of an order (payment through the site by debit/credit card or bank transfer)
- The customer is entitled within 30 days, without compensation or penalty and without giving any reason, to return the received items, and to claim repayment of the amount on the payment method with which payments have been made.
- The customer has the right to make a replacement for the same item model. (Other color, etc.)
- The customer has the right to make a replacement of the same value or higher (as the customer pays the difference).
5.1. Repayment of sums paid by card.
– If it is necessary to return the amounts paid by card under contracted and executed by us, this will be done by us through a credit transaction on the card with which the payment is made after completed online application form – HERE
– If for any reason the return on a card is not successful, the customer will be notified additionally to provide a bank account in his name to refund the amount.
5.2. Repayment of sums paid by cash on delivery.
5.2.1. In a bank account or postal record.
– The repayment of cash amounts is made after a completed online application form or the email address specified by VERTORA LTD. The application must contain the full name of the identity card, the client's personal bank account on which to be Reimbursed paid of the customer for the goods. The refund can also be done with a postal order, as the full name of your ID card, address: City, postcode, street or block is required.
- Deadline for refund of amounts paid by card or cash on delivery.
– According to the provisions of the CPA, Sport Depot restores to the customer the amount paid within 14 calendar days from the date on which the customer exercised the right of return of the goods (the date on which VERTORA LTD. Physically received the returned Goods).
– VERTORA LTD. is not responsible for filled in incorrect data at the time of registration, as well as in the forms for recovery of sums or delays on the part of the courier companies, which may result in a delay in the period of recovery or occurrence of Inconvenience to the customer.
- Electronic forms for replacement or refund can be filled in: HERE